A: Monday through Sunday. Our hours will vary depending on Commercial or Residential accounts.
Common Questions
Q: Do you recommend any vendors for services you do not cover?
A: Yes, we have a pretty good rolodex… just ask us for recommendations!
Q: Do you require deposits for larger projects?
A: Yes, for larger projects with flat fee estimates, we require a 50% deposit prior to beginning the job. Some services will also require to be pre paid or we will hold a card on file.
Q: Do you help with same day emergencies?
A: We are happy to help with any emergencies you may have, however we do not specialize in same day emergencies. If there is an opening in our schedule, we might be able to accommodate but we can’t guarantee it.
Q: Do I have to provide a credit card?
A: Yes, all services will require a credit card on file for final confirmation.
Q: Do you send the same professional cleaner each time?
We assign the same cleaner to your account/office/home for a recurring cleaning service. If for any reason our cleaners are unavailable we make sure that your appointment is honored with another Morfin Cleaner.
Q: Do you clean tile grout or bathroom mold?
We clean bathrooms from top to bottom, however please keep in mind these tasks will incur in additional service time. If you require additional help, let us know and we can provide Tile & Grout Cleaning Services.
Q: How many cleaners can I expect?
We assign one cleaner per job for our flat-rate or hourly pricing. For jobs valued at $200 or more, we can make arrangements to send a team of 2 upon request.
Q: What happens in case of a late cancellation or no-show/lockout?
Because we organize and coordinate our appointments in advance, a late cancellation fee of $60 will be applied to commitments cancelled within 24 hours of the agreed upon appointment date. This fee also applies if our cleaners are unable to enter the home.
Q: Do you perform move-in or move-out cleanings?
We do! We offer fixed rate for this service and all cleaning supplies are included!
Q: Do you have any discounts for recurrent services?
Yes! Enjoy discounted rates depending on the recurrence.
Commercial Cleaning
Q: What services are typically included in a commercial cleaning?
A: Commercial cleaning services may include:
- General office cleaning (dusting, vacuuming, trash removal)
- Floor cleaning and maintenance (sweeping, mopping, polishing)
- Carpet and upholstery cleaning
- Window cleaning
- Restroom cleaning and sanitization
- Kitchen or breakroom cleaning
- Disinfection and sanitization of high-touch surfaces
- Specialized cleaning services (post-construction cleanup, event cleaning)
Q: Can I customize the cleaning services according to my specific needs?
A: Absolutely! We offer customizable cleaning programs and create a tailored cleaning plan that suits your business needs and budget.
Q: How often should I schedule a cleaning?
A: The frequency of commercial cleaning depends on various factors, including the size of your facility, foot traffic, industry standards, budget and your preferences. Common cleaning schedules include daily, weekly, bi-weekly, or monthly services. We can also help you determine the ideal frequency based on your specific circumstances.
Q: Are the cleaning products and methods used safe for my employees and the environment?
A: We prioritize the use of eco-friendly and non-toxic cleaning products. We adhere to industry best practices to ensure the safety of your employees and minimize environmental impact. You can discuss your concerns about cleaning products and request information and safety data sheets to learn about their safety certifications.
Q: Is Morfin Cleaning insured and bonded?
A: We are fully insured and bonded!
Q: How do I request a quote or schedule a consultation for cleaning services?
A: We offer free quotes or/and on-site consultations. You can contact us by phone, email, or through our website to discuss your cleaning needs. We will assess your facility, discuss your requirements, and provide you with a customized quote or proposal.
Snow Removal
Q: What services are typically included in snow removal?
A: Snow removal services include:
- Plowing or clearing snow from driveways, parking lots, and roadways.
- Shoveling or snow blowing sidewalks and walkways.
- Applying de-icing agents to prevent ice formation.
- 24/7 emergency snow removal services during heavy snowfall or storms.
Q: How quickly will the snow removal service be provided after a snowfall?
A: The timing of snow removal services depends on the severity of the snowfall and the threshold set for your property (no tolerance, 2 inch min…). We dispatch as soon as we reach measurable snow. We prioritize high-traffic areas and aim to clear snow within a reasonable timeframe (under 24 hrs.), starting our operations immediately or early in the morning following a snow event.
Q: Can I schedule regular snow removal services in advance?
A: Yes, we offer seasonal and per occurrence contracts. These contracts ensure that your property is regularly serviced after each snow event, and you have a predetermined schedule and pricing in place.
Q: What types of equipment are used for snow removal?
A: We utilize various equipment, depending on the property:
- Snowplows
- Snow blowers
- Shovels and snow pushers
- De-icing equipment
Q: Is snow removal service available 24/7?
A: Yes, we offer 24/7 emergency snow removal services during severe snowstorms or heavy snowfall. We offer immediate response to ensure safety and accessibility during challenging weather conditions.
Q: How do I request a quote or schedule snow removal services?
A: Please contact us through our website, phone, or email. We will assess your property, discuss your specific needs and requirements, and provide you with a quote or proposal.
